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FAQs
Do you ship worldwide?
Absolutely! Please consider your country’s tax, import and duty fees before purchasing any products. If any extra costs are required in your country of origin, it is the customers responsibility to pay for those costs when applicable. When packages are not claimed and sent back to our facility, we will only be able to refund the product if the shipping packaging has not been opened and there is no damage to the product. We will also need to deduct the shipping fees from the refund amount. If there is damage to the goods or the shipping packaging has been opened we will not be able to refund your purchase.
Shipping times and costs.
We LOVE receiving our online purchases QUICKLY, and bet you do as well! That’s why we endeavour to get your order processed and dispatched within one business day.
We will ship your order within Australia using Australia Post Standard Delivery. The Standard Delivery flat rate is $12.95.
As a general guide, Australia Post has provided us with the following expected Standard Delivery times;
4-8 business days Standard Delivery within Australia.
Express Post Delivery is also available at a flat rate of $18.50. As a general guide, Australia Post has provided us with the following average Express Post delivery times; 2-3 business days Express Post within Australia
International shipping rate is $79.95AUD
Please contact us at info@shopcovella.com with your country of origin so we can provide you with a shipping time estimate.
Wholesale enquiries
We can provide wholesale prices for bulk orders of 10 items and above. Please email wholesale@shopcovella.com so we can assist you with your order requirements.
Do you do corporate gifting?
Absolutely! Please reach out to us at wholesale@shopcovella.com so we can discuss your enquiries further.